Next delivery for North Island, 2 days for South Island, allow 1 additional day for rural delivery.
Please email us on firstname.lastname@example.org quoting your order number if you do not receive your parcel within 4 business days after payment’s made and we’ll gladly chase it up for you.
Domestic Shipping Rates(Within NZ): NZ$10
NZ$20 flat accessory orders for all AU destinations.
NZ$60 flat rate for all skates orders out of New Zealand.
International Delivery timeframe: 7-14 days.
Our parcels have never attracted custom GST and duty.
Flat international shipping rate is based on the weight of a pair of skates with some accessories(~4kgs).
Our banking details are:
Bank: ASB Bank Limited
Account Name: Seed Trading Limited
Account Number: 12-3077-0213657-00
Reference: use your order number
To return any item, you must contact us on at email@example.com for instructions and approval.
A product may be returned ONLY in its original and unworn condition within 14 days of the date of purchase.
Orders may only be canceled within 24 hours of placing the order, or before the item(s) has been shipped, whichever is earlier.
Skates may be exchanged only if they are in the original packaging and have not been used.
We are not responsible for skates being the wrong size or inappropriate for the skater’s level if virtual fitting is not done, and skate returns, unless defective will incur courier charges. We realize that it can be difficult sizing for skates online, which is why we provide a virtual fitting service. If the skater decides not to take the recommended size due to personal preference or existing foot conditions, we will not cover the expense to resend the skates.
We are not responsible for return shipping or re-shipping for an order that was placed incorrectly by the customer.
There are no returns or exchanges for anything that has customisation done before sending.
If the return is due to our error, or defective(photos of the defect must be provided before a return is accepted) We will pay for return shipping via an emailed, pre-paid return shipping label and new shipping charges for the correctly ordered product.